A Citizen's Charter is a document that outlines the services provided by a public or private institution, the standards of service delivery, and the responsibilities of both the institution and the citizens it serves.
The Citizen's Charter for the Bank would help to establish clear expectations for both customers and the banks themselves. By providing transparent and accountable services, the Bank can help to foster greater trust and confidence in the financial sector, which is crucial for the long-term growth and development of the Bangladeshi economy.
• List of Services [July 2024]
Focal Points
Name |
Designation |
Contact No. * |
Role |
|
Fardina Hafiz |
Head of Customer Experience, Wealth & Personal Banking |
+88 01730341207 |
Focal Points for Wealth & Personal Banking |
|
Tonima Hossain |
Branch Experience Manager, |
+88 09612772182 |
Alternate Focal Points for Wealth & Personal Banking |
|
Mashrur Hasan Khan |
Senior Manager, Business Regulatory Risk, Non Financial Risk, Wholesale Banking |
+880 1755645019 |
Focal Points for Wholesale Banking |
|
Ahmed Saquib |
Regulatory Transformation Manager, Global Regulatory Transformation |
+88 09612772087 Ext.-52087 |
Alternate Focal Points for Wholesale Banking |
* Calling Hours: from 10AM to 6PM [Sunday to Thursday; only on working days]
Citizen’s Charter Monitoring Committee
Name |
Department |
Muhammad Shohiduzzaman |
Country Head of Global Trade and Receivables Finance |
Newaz Musharraf |
Country Head of Global Payments Solutions |
Shamsul I Bhuiyan |
Wholesale Head of Non-Financial Risk |
Shawkat M Ali |
Head of Operations |
Fahad Bin Sultan |
Senior Manager, Wealth and Private Banking |
Mehedi Z Andalib |
Head of Compliance Advisory |