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Citizen’s Charter Corner

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A Citizen's Charter is a document that outlines the services provided by a public or private institution, the standards of service delivery, and the responsibilities of both the institution and the citizens it serves.

The Citizen's Charter for the Bank would help to establish clear expectations for both customers and the banks themselves. By providing transparent and accountable services, the Bank can help to foster greater trust and confidence in the financial sector, which is crucial for the long-term growth and development of the Bangladeshi economy.

• List of Services [July 2024]

Focal Points


Name

Designation

Contact No. *

Email

Role

Fardina Hafiz

Head of Customer Experience, Wealth & Personal Banking

+88 01730341207

fardina.hafiz@hsbc.com.bd

Focal Points for Wealth & Personal Banking

Tonima Hossain

Branch Experience Manager,
Wealth & Personal Banking

+88 09612772182
Ext  51528

tonimahossain@hsbc.com.bd

Alternate Focal Points for Wealth & Personal Banking

Mashrur Hasan Khan

Senior Manager, Business Regulatory Risk, Non Financial Risk, Wholesale Banking

+880 1755645019

mashrurhasankhan@hsbc.com.bd

Focal Points for Wholesale Banking

Ahmed Saquib

Regulatory Transformation Manager, Global Regulatory Transformation

+88 09612772087 Ext.-52087

ahmed.saquib@hsbc.com.bd

Alternate Focal Points for Wholesale Banking

* Calling Hours: from 10AM to 6PM [Sunday to Thursday; only on working days]

Citizen’s Charter Monitoring Committee


Name

Department

Muhammad Shohiduzzaman

Country Head of Global Trade and Receivables Finance

Newaz Musharraf

Country Head of Global Payments Solutions

Shamsul I Bhuiyan

Wholesale Head of Non-Financial Risk

Shawkat M Ali

Head of Operations

Fahad Bin Sultan

Senior Manager, Wealth and Private Banking

Mehedi Z Andalib

Head of Compliance Advisory