Feedback Form | HSBC New Zealand

Customer Feedback & Complaints

If you have a complaint which requires resolution, please read our guide to resolving complaints .

We are working hard to provide a positive experience for our customers and welcome any feedback and suggestions regarding our customer service and products. If you have had a poor experience, we want to hear about it and will provide a resolution as quickly as possible.

Also, if you have general feedback or have had a positive experience, we would love to hear about that too.

To help us, please provide the following details. We will get back to you within one business day.

Please note, for security reasons, we are unable to reply to you via email if your question relates to the transaction(s), balance, or payment details for a specific account. Please call us on 0800 80 23 80 or, if you use Internet Banking, log in and use the contact centre option on the left to contact us.

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